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How to grow a subscription business | Yuriy Timen (Grammarly, Canva, Airtable)

Ex-Grammarly Head of Growth Yuriy Timen reveals the tactical frameworks behind scaling subscription unicorns. Learn how to navigate paid acquisition, engineer virality, and prioritize sustainable efficiency over "growth at all costs" in this deep dive into modern growth strategies.

Table of Contents

In the high-stakes world of subscription businesses, the difference between a unicorn and a failed startup often lies in the mechanics of their growth engine. Yuriy Timen, the former Head of Growth at Grammarly who helped scale the company into a household name, has seen the playbook from every angle. Now a full-time advisor to heavy hitters like Canva, Airtable, and Flo Health, Timen offers a distinct perspective on how modern growth strategies are evolving in a tightening economic landscape.

The era of "growth at all costs" has receded, replaced by a demand for sustainability, efficiency, and rigorous attribution. Whether you are navigating the complexities of paid acquisition, attempting to engineer virality, or building a programmatic SEO moat, the fundamental principles of growth are shifting. Below is a deep dive into the tactical frameworks Timen uses to guide the world’s fastest-growing subscription products.

Key Takeaways

  • Identify your growth archetype: Most successful subscription models rely on one of three engines: strong unit economics (paid), network effects (virality), or search intent (SEO).
  • Commit properly to channels: The most common failure mode isn't a channel failing, but a team abandoning a channel before giving it a statistically significant attempt.
  • Diversify late, not early: Most companies grow 80% via a single channel. Don't distract yourself with diversification until you have fully maximized your primary engine.
  • Onboarding is high leverage: Improving onboarding flows can yield 2-4x improvements in activation rates for early-stage companies.
  • Paid acquisition requires new math: With privacy changes and budget contractions, relying on click-based attribution is obsolete. The future lies in media mix modeling (MMM) and incrementality testing.

The Three Archetypes of Subscription Growth

While every startup feels unique, Timen argues that successful subscription businesses generally fall into one of three specific growth archetypes. Understanding which bucket you fall into is essential for resource allocation.

1. The Unit Economics Play

This model relies on strong consumer Lifetime Value (LTV). Companies like Grammarly or Canva often have "prosumer" buyers—individuals using the product for work. Because the perceived value is high, these companies can command subscription prices that support aggressive paid acquisition.

If you are converting 5% or more of your free users to paid, and your LTV is in the hundreds of dollars, you have the margin to experiment heavily with paid growth loops. The strategy here is straightforward: nail the unit economics and then pour fuel on the fire.

2. The Network Effects Play

This archetype is defined by inherent product virality. This is not about tacking on a referral program; it is about whether the product becomes more useful as more people use it.

Collaboration tools like Airtable, Slack, or Whimsical fit this mold. The utility curve bends upward with every new team member invited. If your product has these dynamics, your growth strategy should focus on reducing friction for invitations and leveraging the natural viral loops inherent in the workflow.

3. The SEO and Programmatic Play

The third archetype capitalizes on search volume. Canva is the prime example here, having built a massive moat through long-tail programmatic SEO. By creating landing pages for every conceivable design template—from "wedding invitations" to "business cards"—they captured immense organic traffic.

If your product lacks network effects and you don't have the LTV for massive ad spend, you must determine if you have a unique data angle or a programmatic content opportunity that can drive organic acquisition.

The Truth About SEO Investment

Founders often view SEO as a "dark art" or a lever to pull when paid ads stop working. However, Timen suggests that treating SEO as a fallback plan is a mistake. To determine if SEO is a viable primary channel, you should audit your business against three criteria:

  1. Unique Editorial Angle: Do you have something genuinely new to contribute to the conversation in your vertical?
  2. Programmatic Potential: Can you generate thousands of landing pages programmatically based on user intent (like Zillow with real estate or Canva with templates)?
  3. Unique Data: Do you possess proprietary data that can be turned into valuable public-facing content?

If you can check two of these three boxes, SEO is worth a significant investment. However, execution matters. The days of basic keyword stuffing are over; modern SEO requires technical excellence and often necessitates outside expertise to audit and build the initial strategy.

"The only thing that's worse than a channel or a tactic that you tried not working... is when you didn't give it the appropriate shot and you prematurely or erroneously concluded that it doesn't work."

Many startups fail at SEO—and other channels—not because the channel is dead, but because they dabbled rather than committed. A three-month timebox with dedicated resources is often the minimum required to validate a channel's potential.

The landscape of paid acquisition has shifted dramatically. Between Apple’s privacy changes (iOS 14+) and a tightening venture capital environment, the "growth at all costs" mentality has evaporated. Investors now demand shorter payback periods—often six months or less.

The Return of Media Mix Modeling

With digital tracking becoming less reliable, sophisticated growth teams are looking backward to move forward. Media Mix Modeling (MMM)—a statistical technique popularized in the growing days of TV and radio advertising—is making a comeback. Tools like Recast are modernizing this approach, helping startups understand the correlation between spend and growth without relying on perfect pixel tracking.

Incrementality vs. Click-Based Attribution

Timen emphasizes that click-based attribution rarely proves causality; it only shows correlation. To truly understand if your ads are working, you must invest in incrementality testing. This involves running controlled experiments (e.g., turning off ads in a specific geo) to see the true lift.

While this used to be difficult, platforms like Measured and Incrmntl are making it easier for startups to run these tests without devastating their growth momentum. In a downturn, the companies that survive will be the ones that know exactly which dollars are generating returns.

The "Banana Stand" Theory of Focus

There is a pervasive myth that successful companies have highly diversified growth engines. From the outside, it looks like they are winning everywhere. In reality, Timen observes that even at scale, the 80/20 rule applies: 80% of growth usually comes from one dominant channel.

This leads to the "Banana Stand" theory (a nod to Arrested Development): "There’s always money in the banana stand."

Founders often get anxious about platform risk and try to diversify too early. They pull resources away from their best channel to chase unproven ones. Timen advises the opposite for early-stage companies: if a channel is working, double down. Optimize it until you hit a point of diminishing returns. Diversification is a luxury for later-stage companies that have the bandwidth to absorb inefficiency.

Onboarding: The Highest Leverage Opportunity

If acquisition is how you get users to the door, onboarding is how you get them to stay. For subscription businesses, onboarding is almost always the highest leverage area for improvement.

Particularly for robust "prosumer" tools, the product is often complex. A user landing in a blank editor can feel overwhelmed. Timen notes that guiding users to their "aha moment" through personalization is critical. If you know a user is there to design a wedding invitation, do not show them business card templates.

For early-stage startups, optimizing onboarding can lead to 2x to 4x improvements in activation rates. Even for mature companies, it remains a consistent source of 20-30% lift. Unlike paid channels which fluctuate with market conditions, improvements to your onboarding flow pay permanent dividends.

Conclusion: The Shift to Sustainable Growth

The venture capital ecosystem has pivoted from rewarding top-line growth to rewarding efficiency and runway extension. This changes the calculus for growth leaders. Strategies that take longer to pay off, like SEO and brand building, are becoming more attractive as the pressure to show immediate (but expensive) paid conversions eases slightly.

Whether you are investing in TikTok—which Timen notes is surprisingly effective for older demographics—or reviving direct mail, the core principle remains discipline. The companies that win in the next cycle will not be the ones that spend the most, but the ones that measure the best, focus the hardest, and refuse to abandon their strategies before they have had a chance to bear fruit.

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