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When a company scales from zero to a $190 million run rate in record time, standard management playbooks often fail to keep pace. For Winston Weinberg, co-founder and CEO of Harvey, leading an AI-native "rocket ship" has required a fundamental shift in how founders approach growth, hiring, and decision-making.
In a landscape where market dynamics shift weekly, the traditional quarterly or annual planning cycles are obsolete. Weinberg argues that to survive hyper-growth, leaders must effectively fire and re-hire themselves into new roles three times a year. This aggressive adaptability, combined with a unique approach to organizational design and go-to-market strategy, has positioned Harvey as a dominant force in legal technology.
The following analysis breaks down Weinberg’s counterintuitive takes on scaling, from why he prefers "wrong" decisions made quickly to why he intentionally targeted his most difficult customers first.
Key Takeaways
- Reinvent yourself every four months: At hyper-growth speeds, a founder’s job description becomes obsolete rapidly; you must proactively identify what is breaking and restructure your role to fix it.
- Bias for action is the primary hiring metric: In fast-moving markets, a slow decision is more damaging than a wrong decision. Action allows for iteration; hesitation leads to irrelevance.
- Single-threaded ownership is non-negotiable: Shared responsibility ensures failure. If two people are responsible for "watering the plant," the plant will die.
- Target the hardest market first: Contrary to standard advice, Harvey targeted global law firms and Fortune 100 banks immediately. Solving for the highest compliance and complexity creates a moat that makes downstream sales easier.
- Involve incumbents in "layering": When hiring senior leaders above early employees, transparency and involvement in the hiring process are critical to retaining institutional knowledge.
The Four-Month Reinvention Cycle
Founders often struggle with the transition from "doing everything" to building a machine that builds the product. Weinberg notes that in a company growing 4x year-over-year, the internal machinery is constantly breaking. The pressure system builds until it becomes untenable, signaling that the current leadership structure is no longer fit for purpose.
Weinberg suggests that founders encounter a mental block roughly every four months where the volume of problems exceeds their bandwidth. This is not a signal to work harder, but a signal to change the structure.
"It almost is like you have to just reinvent yourself as a founder every like four months or so, otherwise you are not going to be able to fix all of the things that are going wrong at the company."
This reinvention often requires painful changes: hiring a different type of leader, cutting a legacy process, or completely reorganizing a department. The relief comes only after the structural change is made, unlocking the next stage of scale.
The Reality of Internal Chaos
A common misconception among early hires is that a successful startup will feel organized and polished on the inside. Weinberg is transparent about the reality: internal operations are often chaotic even when external metrics are stellar. The challenge lies in balancing high expectations with the understanding that "business machinery"—GTM motions, product roadmaps, and onboarding—will lag behind revenue growth. The goal is not to eliminate chaos instantly but to ensure the direction of travel remains positive while building the tracks just ahead of the train.
Bias for Action Over Precision
In traditional corporate environments, accuracy is prized over speed. In the AI application layer, however, the market moves too fast for prolonged deliberation. Weinberg has made "bias for action" his number one hiring criteria. The logic is rooted in the cost of time: spending three months to make a "perfect" decision often means the market conditions have changed by the time the decision is executed, rendering it wrong anyway.
"I would much rather people just try and make a decision and then it's wrong and a week later they adjust and change than they spend like 3 months not making a decision."
This philosophy extends to how mistakes are penalized. Weinberg clarifies that employees are rarely penalized for making a wrong call that fails; they are penalized for inaction. A wrong decision produces data that can be iterated upon. Inaction produces nothing but lost time.
The Problem with Plural Priorities
This bias for action must be focused. Weinberg observes a tendency in product management to hedge bets by assigning multiple "P0" (top priority) initiatives. This is a symptom of fear—specifically, the fear of betting on the wrong feature.
True leadership requires declaring a single P0. If that feature ships and fails, it is a clear signal that the strategy was wrong. If three features are P0 and the product fails, the data is noisy and inconclusive. Success in scaling requires the courage to be singular in focus, ensuring that the entire organization knows exactly what matters most.
Organizational Architecture: DRIs and Title Strategy
As companies scale, ambiguity in ownership becomes the silent killer of productivity. Weinberg advocates for extreme clarity regarding Direct Responsible Individuals (DRIs). He uses a stark analogy to explain why shared ownership fails: if you go on vacation and ask two friends to water your plant, the plant will die. It will either get no water because each friend assumes the other did it, or it will drown because both did it.
"Head Of" vs. Director
To combat this, Harvey utilizes the title "Head of" rather than "Director" for many roles. While subtle, Weinberg argues that "Director" often implies managing a box within a hierarchy, whereas "Head of" implies total ownership of a function. It signals that if a problem exists within that domain, there is exactly one person to look at.
The Role of the COO
Understanding the distinction between a Chief of Staff and a Chief Operating Officer (COO) is vital for scaling founders. Weinberg employs both:
- Chief of Staff: Manages the CEO’s individual output, personal bandwidth, and logistics. They help the founder execute their tasks.
- COO: Manages cross-functional complexity. They handle problems that span engineering, product, and sales—issues that would otherwise bottleneck the CEO.
- The Katie Burke Example: Weinberg hired Katie Burke (formerly of HubSpot) as COO not just to run GTM, but to handle the "glue" of the organization. Her background as a Chief People Officer is particularly relevant because, at Harvey's scale, the primary operational challenge is hiring, retention, and org design.
Counterintuitive Go-to-Market Strategy
Harvey’s entry into the legal market defied conventional SaaS wisdom. Typically, startups are advised to sell to small and mid-sized businesses (SMBs) to shorten sales cycles and gain traction before moving upmarket. Harvey did the opposite, targeting the world's most prestigious law firms and Fortune 100 companies immediately.
The "Pain Factory" Approach
Lacking a massive sales team or existing connections, the early team used brute-force personalization—what HubSpot’s founder calls "The Pain Factory." They would:
- Identify a specific litigation filing by a partner at a target firm.
- Use their AI to analyze the filing and find weaknesses or counter-arguments.
- Cold email the partner with the AI-generated analysis.
This moved the conversation from a generic sales pitch to an immediate demonstration of value and risk. It leveraged the specific psychology of lawyers who are naturally defensive of their work and curious about competitive advantages.
Solving the Hardest Problems First
The decision to target major enterprises was strategic. Weinberg realized that if the product could pass the security reviews and satisfy the complex workflows of a global bank, selling to everyone else would be trivial by comparison. Furthermore, large firms act as "design partners" for the entire industry. Their problems are the frontier problems. By solving for the edge cases of a massive M&A deal, Harvey inadvertently solved the downstream problems for the rest of the market.
Managing Talent and Psychology
A recurring theme in Weinberg’s leadership style is "intensity." He attributes his drive to a chip on his shoulder—a feeling of having wasted time earlier in life and a fear of losing the current momentum. This intensity is a double-edged sword; it drives the company forward but runs the risk of burning out the team.
The Art of "Layering"
One of the most difficult emotional challenges in scaling is "layering"—hiring a senior executive above a high-performing early employee who isn't quite ready for the next stage of scale. Weinberg admits to making mistakes here by operating out of fear—fear that the early employee would quit if they knew they were being layered.
His advice is to pivot from secrecy to radical inclusion. Founders should bring the early employee into the hiring process for their new boss. If the employee is a true "A-player," they will value the mentorship and the upgraded trajectory of the company more than their ego. If they leave because of it, they likely would have become a blocker eventually regardless.
Conclusion
Winston Weinberg’s journey with Harvey illustrates that scaling is not just about product-market fit; it is about founder-market fit. As the interviewer notes using his "LOCK" framework, successful CEOs often share four traits: they are Lovable, Obsessed, have a Chip on their shoulder, and are deeply Knowledgeable.
For founders navigating similar growth, the lesson is clear: static leadership is a death sentence. You must have the humility to admit when your current organizational design is failing and the intensity to rebuild it, even if it means reinventing yourself three times a year.